Get the help
you need
emPLE Complaint Procedure
We're committed to resolving your concerns quickly and fairly. Here's how you can submit a complaint and what you can expect:
1. How to Lodge a Complaint
- You can submit your complaint through any of the following channels:
- Fill out our complaint form
- Send an email to: customercare@emple.ng
- Call our Customer Care Line +234 2 017005707
- Visit any of our offices nationwide
Complaint form
Learn more about
how to make a claim.
What is the claims procedure?
Our claims procedure is detailed in our policy document. But also, we handle claims on a case by case basis and advise according to the class of loss or damage.
What do i need for Motor Insurance Claim?
Driving license
Police abstract
Completed claim form
How long does it take to settle a claim?
On average, General Insurance claims take 7 working days to settle while Life Insurance claims takes 3 days.
